Easy Returns at GC Trade 68
Your Satisfaction, Our Priority
At GC Trade 68, we value your happiness above all else. We understand that sometimes things don't go as planned with your purchases, and that's perfectly alright. Our returns policy has been crafted with you in mind, ensuring a hassle-free experience for our valued customers.
If you're unsatisfied with your purchase, you have the opportunity to request a return within thirty days of receiving your order. This allows you ample time to evaluate your products and decide if they meet your expectations. We strive to make this process as straightforward as possible, providing support every step of the way.
To ensure you qualify for a full refund, we kindly ask that you keep items in their original condition. This means all packaging, tags, and components must be intact. Following these guidelines will help us process your return promptly, allowing you to receive your refund without delay.
Returns & Chargebacks Policy
GC TRADE 68 LTD | Company No. 16523391
Last Updated: 25 June 2026
Compliant with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
1. Overview
GC TRADE 68 LTD is committed to ensuring your complete satisfaction. This policy sets out your rights when returning goods, requesting a refund, or initiating a chargeback, and explains how we handle each situation. This policy is in addition to — and does not affect — your statutory rights under the Consumer Rights Act 2015.
2. Your Right to Cancel (Distance Selling)
2.1 Cancellation Window
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days without giving any reason. This cancellation period begins on the day after you (or someone you nominate) receive the goods.
2.2 How to Cancel
To cancel, please notify us before the 14-day period expires by:
- Emailing us at: welcome@gctrade68.uk
- Clearly stating your name, order number, and that you wish to cancel
We will acknowledge your cancellation request promptly.
2.3 Returning Goods After Cancellation
Following cancellation, you must return the goods to us within 14 days of notifying us. You are responsible for the cost of return postage unless we agree otherwise. Goods must be returned in their original condition and packaging.
2.4 Refund Following Cancellation
We will process your refund within 14 days of receiving the returned goods (or evidence of return, whichever is earlier). Refunds will be made to your original payment method. We reserve the right to reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to assess the nature, characteristics, and functioning of the goods.
3. Faulty, Damaged, or Incorrect Goods
3.1 Your Statutory Rights
Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for their intended purpose
- As described
If goods do not meet these standards, you are entitled to a remedy as set out below.
3.2 Within 30 Days of Delivery
If goods are faulty or not as described within 30 days of delivery, you have the right to a full refund. Please contact us with your order number and a description of the fault.
3.3 Between 30 Days and 6 Months
We will attempt a repair or replacement first. If this is not possible or fails, you are entitled to a full or partial refund.
3.4 After 6 Months
You must demonstrate that the fault existed at the time of purchase. We will offer a repair, replacement, or partial refund at our discretion.
3.5 How to Report a Fault
Please email us!
- Your full name and order number
- A description of the fault or issue
- Photographs where possible
We will respond within 3 business days and arrange collection or return of the goods at our expense where the fault is confirmed.
4. Non-Returnable Items
The following items cannot be returned unless faulty or not as described:
- Items that have been personalised or custom-made to your specification
- Perishable goods or items with a short shelf life
- Sealed hygiene products that have been opened
- Digital downloads once the download has commenced
5. Refund Process
5.1 Credit and Debit Card Refunds
Refunds for card payments are processed via Stripe and credited back to the original payment card. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer.
5.2 Direct Debit Refunds
If you paid by Direct Debit and are entitled to a refund, we will return the funds to your bank account via Stripe within 5–10 business days. Under the Direct Debit Guarantee, if an error has been made in the payment of your Direct Debit by us or your bank or building society, you are entitled to a full and immediate refund from your bank or building society.
5.3 Partial Refunds
Where a partial refund is appropriate (for example, where goods have been used or packaging damaged), we will notify you of the amount and reason before processing.
6. Chargebacks
6.1 What is a Chargeback?
A chargeback is a payment reversal initiated through your bank or card issuer when you dispute a transaction. Whilst you always have the right to contact your bank, we encourage you to contact us first so that we can resolve the matter quickly and directly.
6.2 Our Response to Chargebacks
We take chargeback claims seriously and will respond to all chargeback requests submitted through Stripe with full supporting documentation, including:
- Proof of order, delivery, and customer communications
- Evidence of refunds already issued
- Signed Direct Debit mandate records where applicable
Where a chargeback is raised for goods that have been validly delivered and for which no refund entitlement exists, we will contest the chargeback and may pursue recovery of costs through civil proceedings.
6.3 Direct Debit Chargebacks
Under the Bacs Direct Debit Guarantee, you are entitled to a full and immediate refund from your bank if a payment error occurs. If you believe a Direct Debit payment was taken in error, please contact both your bank and us immediately. We will cooperate fully with your bank to resolve the matter.
6.4 Fraudulent Chargebacks
Submitting a chargeback for goods or services that were validly provided, with the intention of retaining those goods or services without payment, may constitute fraud under the Fraud Act 2006. We reserve the right to report such instances to Action Fraud and pursue civil remedies.
7. How to Contact Us
If you wish to request a refund, report a fault, or discuss any payment concern, please contact us:
Company: GC TRADE 68 LTD
Email: welcome@gctrade68.uk
Website: Https://www.gctrade68.uk
We aim to respond to all queries within 3 business days.
8. Alternative Dispute Resolution
If we are unable to resolve a complaint to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) provider. For online purchases made within the EU/EEA, you may also use the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
Nothing in this policy affects your statutory rights. For free, impartial advice on your consumer rights, contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.